Returns & Exchanges

At TokTok Beauty, we want you to love every part of your skincare routine, which is why we offer a 30-day return policy for unopened and unused products. If you are not completely satisfied with your purchase, our team is here to ensure a smooth and easy exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at support@toktokbeauty.com with your order number and the reason for your return within 30 days of delivery.

• 2.
  Prepare Your Package

  Ensure the items are in their original, unopened packaging and securely pack them to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.